We find, lock and return your smartphone
Take care of it with Kcell and activ
How to protect your phone?
Only 3 steps — and it will be saved:
Go to your personal account on website
Set up and manage your phone protection remotely
In case of phone lost, we will find and return it — or provide a financial compensation
step 1
Install the app
Go through the quick registration and set up necessary features
step 2
Activate return and
compensation services
compensation services
step 3
What is included in service
Lock the lost phone via Personal account or call center
Receive the location data from your phone remotely
Delete data from internal phone storage and its SD card by a command from Personal account
Receive photo from cameras of the locked device when someone will try to unlock it
Activate the search alarm on the phone remotely
After finding your phone, we organize the complete process of its return to you
If your phone was not found within 14 days, we financially compensate for its loss
What if the phone is lost?
Inform a 24/7 call center at 8 800 070 9089
Activate an alarm
Block or limit access to the information
Determine your phone's geolocation
If you don't have access to Personal account, we will quickly find and lock your phone.
If the phone is near, you will hear it —
the alarm will be played on the maximum
volume.
the alarm will be played on the maximum
volume.
You can do it in one click — via
Personal account or 24/7 call center.
Personal account or 24/7 call center.
Try to return it as soon as possible — by yourself using a Personal account, or by calling our call center.
Common questions
What is a Personal account and what it is used for?
Personal account is an important part of the service - it is used to control your phone's protection. It is automatically created on the service website for each connected user.
In Personal account, you can:
1) Modify and add information in your user profile;
2) Track the real-time location of your phone on the map and review the history of tracked locations;
3) Activate the screen locking and sound alarm on the phone in case of its loss;
4) Receive and review the photos got by a photo capture function from cameras of the lost phone;
5) See the service use history including sent and performed requests.
As you can see, Personal account will help you to find and protect your phone as fast as possible and to be on the track with its protection.
In Personal account, you can:
1) Modify and add information in your user profile;
2) Track the real-time location of your phone on the map and review the history of tracked locations;
3) Activate the screen locking and sound alarm on the phone in case of its loss;
4) Receive and review the photos got by a photo capture function from cameras of the lost phone;
5) See the service use history including sent and performed requests.
As you can see, Personal account will help you to find and protect your phone as fast as possible and to be on the track with its protection.
How does the remote locking works?
When the phone is lost, first of all, we recommend to lock its screen. For Android devices, you can do it by contacting us or by yourself - you can lock the phone remotely from your Personal account and set up a unique one-time password for unlocking. Right after, a protection lock screen will be displayed on the locked phone: it will contain device ID, our support contacts and request to return a phone for reward. For iOS devices, we recommend using iCloud device locking and after this, inform us about the phone loss.
How does the geolocation determination works?
For Android devices, you can set up the frequency of phone geolocation determination in app settings, in both regular and locked states. For iOS devices, this function is available in Personal account. Also, in Personal account, you can get a realtime phone location and review the phone's location history.
What reward will be granted to the finder and who will provide it?
RADARME provides a reward, so you don't have to worry about it. For return, we provide the reward in the form of mobile account replenishment with 5 000 KZT.
How many times my phone can be lost and company will handle its return?
We don't have the restrictions for the number of times we will perform the return of your phone within the service duration period. We fix the statistics of our clients losses and usually, the phones are lost no more than 1-2 times a year. But in some exceptional cases, RADARME has the right to limit the number of service provision to the customer.
In what case I will receive a financial compensation?
If your phone is lost and not found within 14 days, you will receive a financial compensation according to your subscription. Just don't forget to inform us about the loss at once. Compensation will be granted in case if the app was installed on the lost phone, the service was activated more than 30 days ago, and the customer has addressed the police.
The list of the documents required to receive compensation:
• Passport and ID copies;
• Warranty card copy or a photo of lost phone package with IMEI - it is required to confirm that you are the owner of the phone;
• Extract about the registration of URPI (Unified Register of Pre-trial Investigations) request.
After you send the documents, you receive an application where you need to fill out the bank details for compensation transfer, and the set of these documents is sent to the insurance company. Financial compensation is provided to the customer within 3 days after a two-week period from the moment of the call center request.
The list of the documents required to receive compensation:
• Passport and ID copies;
• Warranty card copy or a photo of lost phone package with IMEI - it is required to confirm that you are the owner of the phone;
• Extract about the registration of URPI (Unified Register of Pre-trial Investigations) request.
After you send the documents, you receive an application where you need to fill out the bank details for compensation transfer, and the set of these documents is sent to the insurance company. Financial compensation is provided to the customer within 3 days after a two-week period from the moment of the call center request.
All you need is
to download the app!
to download the app!
With it we can help to find, protect and return the phone.
To get the application, follow the suitable link:
To get the application, follow the suitable link:
